Terms and Conditions for Services

Welcome. These Terms and Conditions (also referred to as the Terms & Conditions, the T&Cs or the Service Terms) set out the contractual framework governing the supply of services by us to you. By making a booking, placing an order or otherwise engaging our services you accept and agree to be bound by these service terms and conditions in full. These Service Terms form the entire agreement governing the provision of the agreed work and supersede any prior arrangements or discussions, whether written or oral.

Scope, definitions and acceptance

These Terms & Conditions apply to all bookings and transactions for our services unless otherwise agreed in writing. Words such as "client", "customer", "you" and "your" refer to the individual or entity engaging the services; "we", "us" and "our" refer to the service provider. Where specific project documents, quotes or proposals exist, those documents will supplement these service terms but will not override the core obligations set out here unless expressly stated and signed by both parties.

Booking process

To initiate a booking you must submit the required booking information including scope, preferred dates and any special instructions. All bookings are subject to availability. Once your booking request is received we will provide a confirmation or a booking reference; such confirmation may be sent electronically. A booking is only confirmed when we issue a written acceptance or invoice and any required deposit has been received. We reserve the right to refuse or cancel a booking where necessary for operational, safety, compliance or other legitimate reasons.

How bookings are confirmed

After receipt of your booking request we will review the details and may contact you to clarify requirements. Confirmations will include the agreed date(s), a description of the services, any materials to be supplied, and the estimated time required. Changes requested after confirmation may be treated as cancellations and re-bookings for the purposes of fees and availability. It is your responsibility to ensure the information provided is accurate and complete.

Payments and pricing

All fees are as quoted at the time of booking and are expressed in local currency. Prices will include labour and an itemised list of any materials unless stated otherwise. Payment terms will be set out on the invoice and may require a deposit to secure the booking. Where applicable, final payment is due on completion or within the invoiced period. If a credit account has been agreed, payment must be made by the agreed due date. Failure to pay by the due date may result in interest, suspension of services and recovery costs.

• Accepted payment methods: Payment methods are listed on the invoice; where a particular method is unavailable we will advise of alternatives.
• Deposits: Deposits may be non-refundable where specified; deposits guarantee allocation of time and resources.
• Invoices: All invoices must be paid in full, and disputes must be notified promptly as set out below.

Cancellation and rescheduling

We understand plans change. If you need to cancel or reschedule, you must notify us as soon as possible. Cancellations made within specified advance notice periods may be eligible for a full or partial refund of any payment made, subject to deduction of costs incurred. Cancellations outside of the permitted notice period, or failure to provide access at the agreed time, may incur a cancellation charge up to the full amount of the agreed fee.

Cancellation fees and timeframe

Cancellation fees will depend on the notice period and the nature of the work. For example, cancellations made more than [specified period] prior to the start date may incur minimal administrative charges, while last-minute cancellations or no-shows may be charged the full estimated fee. Rescheduling may be offered without additional charge where notice is provided sufficiently in advance and where resources can be reallocated. Where materials or third-party hires have already been purchased, these costs may be passed on to you.

Refunds and disputed charges

Refunds, where applicable, will be processed through the original payment method and may be subject to processing times. If you dispute an invoice, you must inform us in writing within [specified period] of invoicing with clear reasons; unresolved disputes do not relieve you of the obligation to pay undisputed amounts.

Liability and indemnity

Except where prohibited by law, our liability under these Terms and Conditions is limited. We will perform services with reasonable care and skill. We exclude liability for indirect, incidental or consequential loss, including loss of profit, reputation or business, to the fullest extent permitted by law. Our total aggregate liability for direct losses arising from negligence or breach of contract shall not exceed the total fees paid for the work in question.

With respect to third-party claims, you agree to indemnify and hold us harmless from any claims arising from your breach of these Service Terms, your negligence, or failure to comply with applicable obligations. This indemnity does not apply where loss arises from our negligence or wilful misconduct. It is recommended that parties maintain appropriate insurance coverage for their respective exposures.

Customer responsibilities

You are responsible for ensuring safe access to the site, providing accurate instructions, and disclosing any known hazards or restrictions. If our team is prevented from carrying out the agreed work due to circumstances within your control, we may charge for lost time or additional expenses. You must ensure compliance with any occupational health and safety requirements relevant to the work.

Waste handling and environmental compliance

We recognise environmental responsibilities and will handle waste in accordance with applicable regulations and best practice. Our obligations include the appropriate segregation, transportation and disposal of non-hazardous waste generated by the services. Waste regulations may require certain materials to be recycled, recovered or disposed of at licensed facilities and documentation of disposal will be retained where required.

• Classification: You must inform us if materials to be handled include hazardous or controlled waste; failure to disclose relevant information may result in refusal to accept materials or additional charges.
• Segregation and packaging: Materials must be presented in the agreed format and packaging for safe handling and lawful disposal.
• Documentation: Where lawful obligations exist, we will provide appropriate waste transfer or disposal documentation and retain records in accordance with regulatory requirements.

We will not accept responsibility for disposal of materials illegally presented or for any costs arising from retrospectively required remediation due to undisclosed contaminants. In the event that hazardous materials are identified during the work, operations may be suspended until an agreed plan is in place and additional charges may apply.

Governing law, disputes and enforcement

These Terms and Conditions and any dispute arising out of or in connection with them shall be governed by the law of England and Wales. If a dispute arises, the parties should first attempt to resolve it through negotiation. If unresolved, the dispute may be referred to mediation or other agreed alternative dispute resolution. Where necessary, either party may bring proceedings in the courts having jurisdiction.

Force majeure and termination

Neither party shall be liable for failure or delay in performing obligations to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of nature, government action, industrial disputes, or supply chain interruption. If a force majeure event continues for a prolonged period, either party may terminate the affected services by written notice. Termination rights and any outstanding payments on termination will be dealt with in accordance with the agreed project terms.

General provisions

If any provision of these Service Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force. Any variation to these Terms & Conditions must be agreed in writing by authorised representatives. Headings are for convenience and do not affect interpretation. These terms constitute the entire agreement between the parties in relation to the supply of services and supersede all prior agreements.

Acceptance. By proceeding with a booking or otherwise instructing us to carry out services you confirm that you have read, understood and accepted these Terms and Conditions, including the policies on booking process, payments, cancellations, liability limitations, waste handling and governing law. These terms will apply to all future bookings unless replaced by a revised set of terms provided to you in writing.

Definitions recap: "Services" means the agreed scope of work; "Site" means the location where services are to be performed; "Fees" means charges for services and any agreed extras. Capitalised words used in these terms carry the meanings given in the text.

Effective date: These Service Terms are effective from the date stated in the accompanying quote or confirmation. Where no date is specified, the terms take effect from the date of acceptance of a booking. Please retain a copy of these Terms & Conditions for your records.